Long’s Jewelers is looking for motivated individuals to join our team at our new Patek Philippe and High Jewelry Boutique on lower Newbury Street, focusing on curated, high quality and high value timepieces and jewelry, both new and estate. We strive to provide the absolute best customer experience, and look for driven professionals who have a true love of working with people and building relationships.

Open positions include:

• Experienced Patek Philippe Sales Professionals
• Boutique Greeter

Attributes we are looking for include:

• Proven luxury experience, with prior sales experience of complicated timepieces (such as Patek Philippe and other brands) and pre-owned watches & jewelry preferred.
• Ability to develop diverse a diverse client book consisting of both new and top clients on a consistent basis.
• Practice a customer-focused approach at all times.
• Self-motivated mindset with ability to work in a team environment.
• Continuous learner who is curious about all product lines and across categories.

Is this you? If so, connect with us and see what Long’s is all about. Please send all inquiries and resumes to hr@longsjewelers.com. We can’t wait to hear from you!

Due to growth, Long’s Jewelers is seeking an experienced watchmaker to support our thriving luxury timepiece business. This role demands advanced technical expertise, including brand, model, movement, and material identification. The ideal candidate will embody a passion for watches backed by expert knowledge of watch service and repair. This role is based in our Burlington, MA corporate office.

Responsibilities:

• Determine brand authenticity and condition, both external and functional performance, of timepieces.
• Accurately diagnose and perform quality service and repair of basic to moderate complexity on customer-owned merchandise, with the aim of improving overall condition, function, and timing accuracy on both quartz and mechanical watches.
• Identify and requisition parts for repairs.
• Handle all necessary documentation and recordkeeping of service and repairs according to Long’s policies and procedures.
• Maintain a clean and efficient workspace and ensure proper use and maintenance of work tools.
• Communicate proactively with department leaders with regards to progress on various projects and overall scope of pending work.
• Participate in trainings, audits, and meetings as required, including travel when applicable.
• Assist other watchmakers to authenticate and resolve complex repairs.

Qualifications:

• 3 – 5 years + Advanced technical watchmaking expertise, including brand, model, movement, and material identification.
• Familiar with both Swiss and Japanese movements.
• Demonstrated experience in repairing and servicing luxury watches, with skills including but not limited to: quartz/mechanical movements, chronographs, perpetual calendars, and lathe work.
• Proficient with case disassembly/reassembly of quartz, mechanical, and chronograph watches.
• Ability to multi-task and work on multiple service projects at the same time. Prioritization is key.
• Must possess excellent hand and eye coordination, and the ability to perform fine motor skills.
• Extremely accurate vision, natural or corrected.
• Demonstrated ability to work independently and anticipate organizational needs, including the ability to meet deadlines and successfully complete projects.
• This is a Full-Time position. This position comes with a comprehensive benefits package.

For consideration, please send resume and cover letter to: HR@longsjewelers.com

Do you have… a love of fine jewelry?… a passion for making people happy? … an ambition to advance a career in retail?

Due to growth, Long’s is seeking Experienced Diamond Sales Professionals for both our Burlington and Peabody locations. These positions are ideal for someone who excels at providing unparalleled customer experiences, celebrating life’s most special moments with our clients. Candidates must be highly motivated self-starters with the ability to work with limited oversight.

Job responsibilities Include:

• Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
• Demonstrate successful outreach to potential and existing customers through proactive clienteling.
• Achieve sales objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
• Embrace continuous learning across all product lines and categories, including stones, metals, settings, brands, etc.
• Assist with daily store opening and closing tasks, including inventory counts and set up/break down of on-floor product.

Qualifications:

• REQUIREMENTS: Multiple years of experience in a luxury environment selling diamonds and other fine jewelry. No exceptions please.
• Proven knowledge of diamonds and gemstones; GIA and other certification a plus.  Great passion for jewelry and other luxury products.
• Proven experience and approach to building and growing a client base.
• Great way with people and an ability to communicate and keep a level head at all times.
• Have a great work ethic, team attitude and a hands-on, roll your sleeves up approach.
• Entrepreneurial spirit

Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k) and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com

The Watch Department Service Associate is an entry level position that provides support to the Watch Buyers and Service Manager, working closely with them to drive efficiencies within the department and to ultimately enhance the customer experience.  With a focus on administration, this role is key to ensure the smooth running of the office. If you have an eye for detail, an interest in learning about the world of luxury timepieces, and a desire to work for the fasted growing watch department in New England, this may be the position for you!

Essential Job Functions & Core Responsibilities:

• Learn and manage the repair lifecycle.  This includes creating the repair order, processing the repair in ASC and other internal systems, communicating repair details with the stores, tracking the repair progress, quality control and returning the repairs to stores.
• Administer and maintain the repair parts buying cycle, including the replenishment of watchmaker parts while keeping a keen eye on stock levels.
• Coordinate and organize repair batches through partnership with watchmakers.
• Support Long’s stores with customer repair issues, including contacting customers directly to address special situations as needed.
• Assist with coordinating task allocation in the shop for maximum efficiency.
• Place and track watch parts special orders.
• Replenish consumable tools and supplies for watchmakers and watch technicians.
• Assist the team with other special projects as needed.

Required Skills & Experience:

• 2+ years of general business experience or prior experience working with luxury timepieces
• Intermediate Excel and spreadsheet skills, with a level of comfort creating spreadsheets and databases; high attention to detail
• Agile thinking and problem solver orientation
• Ability to work across teams and to handle multiple projects
• Desire and willingness to roll up your sleeves and jump in when the situation requires 

This is a full-Time position based in our Burlington corporate office, generally working Monday – Friday, with occasional weekend days based on the needs of the business. For consideration, interested candidates are encouraged to submit a resume and
cover letter to HR@longsjewelers.com.