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Our store is maintained in the United States of America. If you are accessing our store from outside of the United States, you consent to and authorize the export of your information to the United States and to the storage and use of your information as specified in this policy. You understand and consent that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States. If you do not consent to the storage and use of your information in the United States, do not provide us with any of your information.
We collect personal information when you purchase something from our store as part of the buying and selling process. We may also collect personal information that you provide to us when providing feedback, making inquiries, or registering to receive information from us. When you choose to use these features, we ask for information such as your name, e-mail address, and mailing address, and we may request your phone number (all together, “Personal Information”).
We use Personal Information for the following general purposes: to respond to your inquiries about our products and services, to respond to any comments or feedback you submit, to send you updates and notices regarding our products and services that we think might be of interest to you, and to meet any applicable legal and regulatory requirements.
We use non-personally identifiable information in the aggregate so that we can improve the Site and store. We may use or share such aggregated de-identified data with third parties for any purpose.
We do not sell your Personal Information.
We may also release your information when we believe in good faith that such release is appropriate to comply with the law, to enforce our Site and store Terms of Service and policies, or to protect our or others’ rights, property and safety. If you specifically consent to additional uses of your Personal Information, we may use your Personal Information in a manner consistent with that consent.
If you submit any Personal Information together with or as part of any comments, feedback, or other submissions through the Site, we reserve the right (but shall have no obligation) to disclose such Personal Information when we exercise our rights under the Site’s Terms of Service to copy, display, distribute, modify, and otherwise use such communications, with or without attribution to you. If you do not want particular Personal Information to be disclosed in connection with the use of your comments or other communications, then you should not include that information in your communications.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies governing the information they receive for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
If you have provided us with Personal Information and would like to change, correct, or request access to your Personal Information, or would like to opt out of receiving e-mail or other communications from us, you may do so by contact us as provided in Contact Information below.
We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit through our store. Unfortunately, no website, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that your Personal Information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. We retain your Personal Information for as long as reasonable (as determined by us) to fulfill your transaction or respond to your inquiry and for a reasonable time thereafter, or as long as required by law. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate, anonymous data previously collected and/or anonymize and aggregate your Personal Information.
Your online transactions are managed by our third party service provider. Your credit card information is not transmitted to us through your activity at our Site. Although no method of transmission over the Internet or electronic storage is 100% secure, we use service providers who follow all PCI-DSS requirements and implement additional generally accepted industry security standards.
What are Cookies
Cookies are data files saved to a user’s computer. Cookies generally fall into different categories: essential, functional, analytics, advertising, social, first party, and third party. Essential and functional cookies are used by the site operator to perform essential functions such as remembering your selections or placing your items in your shopping cart. Analytics cookies provide important data to the site owner such as identifying areas of the site visited, how often, and for how long. Advertising cookies track consumers’ viewing habits across websites to deliver targeted advertising. Social cookies enable visitors to connect to our content or to third party content through their registered social media platforms. Each of these types of cookies may be delivered by the owner of the site, a first party cookie, or delivered by third parties who place their own content or advertising on the site, a third party cookie.
Cookies can remain on your device for different periods of time. Session cookies exist only while your browser is open and are deleted automatically when you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your device when you open your browser and browse the internet again.
We employ first party cookies that are essential, functional, and analytics. These include both session and permanent cookies. We may allow certain content providers, product providers, or advertisers to place their third party cookies on our Site. We do not control the nature of such cookies or the time period they remain on your device.
Third Party Cookies
Rolex Section: While navigating the Rolex section of our Site, some cookies are controlled by ROLEX SA, which applies the following Cookies Policy.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Internet Explorer, Chrome, or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your Site experience more efficient and some of our services may not function properly.
Cookies We Use
Here is a list of the types of cookies used on our Site.
Essential and Functional Cookies
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer using the information provided below. We may ask you for additional information to verify your identity.
mail: Long’s Jewelers Attn: Privacy Compliance Officer 60A South Ave. Burlington Massachusetts US 01803
If you are a California resident, you have additional rights under California privacy laws. This Section 9 - Privacy Notice applies only to consumers who reside in the State of California (“consumers” or “you”).
If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us as provided in Contact Information.
a. Information We Collect
When you visit and use our store, we collect the Personal Information described in Information that we collect. Personal Information does not include publicly available information from government records or deidentified or aggregated consumer information.
We may have collected the following categories of Personal Information from users of our store over the past 12 months:
Payment Related Information
Internet or other similar network activity
b. Use and Sharing of Personal Information
We do not sell your Personal Information. Please review How we use the information and How and why we disclose the information to see how we use and share your Personal Information.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
c. Sales of Personal Information
We do not sell your Personal Information. However, from time to time, we may share our list of contacts with third parties who are providing, sponsoring, or co-sponsoring events on our behalf.
In the preceding 12 months, we shared the following categories of Personal Information about users of our Site with the following categories of third parties for our business purposes.
d. Your Rights and Choices
Access to Your Personal Information and Portability. You may request access to your Personal Information by contacting us as described in Contact Information. We will grant you reasonable access to the data that we have about you as required by law. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Changes to Your Personal Information. We rely on you to update and correct your Personal Information by contacting us as provided in Contact Information
Deletion of Your Personal Information. We retain your Personal Information for the period necessary to fulfill the purposes outlined in this Notice, unless a longer retention period is required or permitted by law. You may, however, request that we delete your Personal Information by contacting us as provided in Contact Information
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Except as provided above, we will delete, aggregate, or de-identify all of your Personal Information as described in this subsection within the timeframes required by law.
e. Exercising Access, Data Portability, and Deletion Rights
When exercising the rights or options described in this Notice, the following guidelines apply:
No Fee Usually Required. You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.
What We May Need from You. When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure we do not disclose Personal Information to any person who is not entitled to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time to Respond and Format. We will endeavor to timely respond to a verifiable consumer request. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
No Discrimination. You will not be subject to discrimination as a result of exercising the rights described herein. In some cases, when you exercise one of your rights, we will be unable to comply with the request due to legal obligations or otherwise, or we will be unable to provide you certain products or services. These responses are not discrimination and our reasons for declining your request or ceasing services will be provided at that time.
Authorized Agent. You may designate an authorized agent to make a legally allowable request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must mail to us a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
f. Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email or write to us as provided in Contact Information above.