This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment. We will fully train on all aspects of fine jewelry and luxury timepieces. This position supports our retail sales team through all aspects of our customer life-cycle, from the initial sales transaction to on-going repair and service, and plays a key role in ensuring accurate inventory management. A welcoming demeanor and attention to detail are a must for this position. 

Responsibilities include but are not limited to:

• Process and complete customer transactions, ensuring accurate customer contact and payment information.
• Evaluate and document condition of customers’ merchandise for repair intakes; inspect completed repairs for quality control standards.
• Handle incoming and outgoing communications with customers, such as e-mail, phone, and texts, and follow-up on all inquiries from customers.
• Efficiently operate the store’s office according to all policies and procedures, and provide outstanding customer service at all times.
• Balance POS and bank deposits at closing and accurately complete daily paperwork.
• Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise.

Individuals must be able to multi-task and be detailed and number oriented. Teamwork and a willingness to support all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus. 

Salary Range: Salary Minimum $23/hr - Salary Maximum $40/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

Please send resume and cover letter to: HR@longsjewelers.com

Due to growth, we are looking for a dynamic Store Manager for our greater-Boston area locations.  The Store Manager effectively leads, develops, and supports a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Long’s throughout their visit and beyond. This role is fully immersed in the development of the store’s talent and culture, with direct impact to the employee and customer experience.  Acting as a constant presence on the sales floor, you will foster and maintain a safe, equitable, and inclusive environment for both store teams and customers. 

Essential Job Functions / Core Responsibilities:

• Focus on deepening the relationship with our customers to achieve positive sales results and to drive generational loyalty and spend. 
• Champion and drive client development activity among individual team members to cultivate new and existing customers. 
• Demonstrate leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the in-store experience through the creation of unique experiences and consistently delivering memorable moments. 
• Accurately assess capabilities of team members and build individual growth plans to support on-going learning and development, including taking an active role in quarterly and annual performance appraisals. 
• Network and recruit talent to build a pipeline of diverse and highly skilled candidates.
• Support the efforts of creating a culture of clear and open communication with team members and effectively share constructive feedback in a proactive manner.   

Required Skills and Experience:

• 5+ years of progressive experience leading teams in a luxury retail environment or related experience (e.g. hospitality).
• Exceptional coaching, motivational and team-building skills a must, with a focus on an influencing mindset.  Ability to grow highly capable, diverse teams.
• Proven results-oriented track record in client development, meeting sales goals, and market penetration.
• Demonstrated ability to employ outstanding communication practices to foster a welcoming, engaging, and inclusive environment.
• Champion and highly comfortable with adapting to the latest technology to support the needs of the business. 
• Desire and willingness to roll up your sleeves and jump in when the situation requires it. 

Salary Range: Salary Minimum $80,000/yr  - Salary Maximum $225,000/yr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position. Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount.  Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com

Do you have… a passion for luxury timepieces?… a passion for making people happy? … an ambition to advance a career in retail?

Due to growth, Long’s is seeking Luxury Timepiece Sales Professionals for our Boston-area locations, including Burlington and Peabody. This position is ideal for someone who excels at providing unparalleled customer experiences, celebrating life’s most special moments with our clients. Candidates must be highly motivated self-starters with the ability to work with limited oversight.

Job Responsibilities Include:

• Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
• Demonstrate successful outreach to potential and existing customers through proactive clienteling.
• Achieve sales objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
• Embrace continuous learning across all product lines and categories, including stones, metals, settings, brands, etc.
• Assist with daily store opening and closing tasks, including inventory counts and set up/break down of on-floor product.

Qualifications:

• Multiple years of experience in a luxury sales environment; prior experience selling luxury timepieces a plus.
• Great passion for Horology and knowledge of fine, luxury timepiece brands. 
• Proven experience and approach to building and growing a client base.
• Great way with people and an ability to communicate and keep a level head at all times.
• Have a great work ethic, team attitude and a hands-on, roll your sleeves up approach.
• Entrepreneurial spirit.

Salary Range: Salary Minimum $29/hr  - Salary Maximum $70/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers' total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com.

We are seeking an experienced Master Jewelers who excel at understanding the design and craftsmanship of fine jewelry. Ideal candidates will have expert knowledge in bench design, precious metals and gemstones, with a focus on custom jewelry and repairs. Must be a highly motivated self-starter with the ability to work with limited oversight.

Job Responsibilities Include:

• Set stones in prong and bezel, including fancy cut stones.
• Re-tipping prongs.
• Create stone mounts.
• Perform channel and platinum rebuilds.
• Perform minor ring repair and other jewelry repairs, including chain and clasp repairs.

Requirements:

• Ability to work with all metals, including 14k, 18k, platinum and sterling silver.
• Master level skillset with torch. Prefer some laser experience.
• Ability to complete 15 – 20 repairs daily, in addition to the shared maintenance and general upkeep of the shop.
• Creative thinker with strong problem-solving skills, and the ability to use sound judgment to arrive at the best outcome based on the information at hand.
• Ability to interact with external and internal customers.

Due to growth, Full-Time and Part-Time opportunities are currently available in our Burlington, MA, Peabody, MA, Braintree, MA, Boston, MA and Nashua, NH location.

Salary Range: Salary Minimum $24/hr  - Salary Maximum $70/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers' total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com

Long’s Jewelers is looking for motivated individuals to join our team at our new Patek Philippe and High Jewelry Boutique on lower Newbury Street, focusing on curated, high quality and high value timepieces and jewelry, both new and estate. We strive to provide the absolute best customer experience, and look for driven professionals who have a true love of working with people and building relationships.

Open positions include:

• Experienced Patek Philippe Sales Professionals

Attributes we are looking for include:

• Proven luxury experience, with prior sales experience of complicated timepieces (such as Patek Philippe and other brands) and pre-owned watches & jewelry preferred.
• Ability to develop diverse a diverse client book consisting of both new and top clients on a consistent basis.
• Practice a customer-focused approach at all times.
• Self-motivated mindset with ability to work in a team environment.
• Continuous learner who is curious about all product lines and across categories.

Salary Range: Salary Minimum $24/hr  - Salary Maximum $70/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers' total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com.

Due to growth, Long’s Jewelers is seeking an experienced watchmaker to support our thriving luxury timepiece business. This role demands advanced technical expertise, including brand, model, movement, and material identification. The ideal candidate will embody a passion for watches backed by expert knowledge of watch service and repair. This role is based in our Burlington, MA corporate office.

Responsibilities:

• Determine brand authenticity and condition, both external and functional performance, of timepieces.
• Accurately diagnose and perform quality service and repair of basic to moderate complexity on customer-owned merchandise, with the aim of improving overall condition, function, and timing accuracy on both quartz and mechanical watches.
• Identify and requisition parts for repairs.
• Handle all necessary documentation and recordkeeping of service and repairs according to Long’s policies and procedures.
• Maintain a clean and efficient workspace and ensure proper use and maintenance of work tools.
• Communicate proactively with department leaders with regards to progress on various projects and overall scope of pending work.
• Participate in trainings, audits, and meetings as required, including travel when applicable.
• Assist other watchmakers to authenticate and resolve complex repairs.

Qualifications:

• 3 – 5 years + Advanced technical watchmaking expertise, including brand, model, movement, and material identification.
• Familiar with both Swiss and Japanese movements.
• Demonstrated experience in repairing and servicing luxury watches, with skills including but not limited to: quartz/mechanical movements, chronographs, perpetual calendars, and lathe work.
• Proficient with case disassembly/reassembly of quartz, mechanical, and chronograph watches.
• Ability to multi-task and work on multiple service projects at the same time. Prioritization is key.
• Must possess excellent hand and eye coordination, and the ability to perform fine motor skills.
• Extremely accurate vision, natural or corrected.
• Demonstrated ability to work independently and anticipate organizational needs, including the ability to meet deadlines and successfully complete projects.
• This is a Full-Time position. This position comes with a comprehensive benefits package.

Salary Range: Salary Minimum $30/hr  - Salary Maximum $60/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers' total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com.

Do you have… a love of fine jewelry? … a passion for making people happy? … an ambition to advance a career in retail?

Due to growth, Long’s is seeking an Experienced Diamond Sales Professional in our Burlington location. This position is ideal for someone who excels at providing unparalleled customer experiences, celebrating life’s most special moments with our clients. Candidates must be highly motivated self-starters with the ability to work with limited oversight.

Job responsibilities Include:

• Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
• Demonstrate successful outreach to potential and existing customers through proactive clienteling.
• Achieve sales objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
• Embrace continuous learning across all product lines and categories, including stones, metals, settings, brands, etc.
• Assist with daily store opening and closing tasks, including inventory counts and set up/break down of on-floor product.

Qualifications:

• REQUIREMENTS: Multiple years of experience in a luxury environment selling diamonds and other fine jewelry. No exceptions please.
• Proven knowledge of diamonds and gemstones; GIA and other certification a plus.  Great passion for jewelry and other luxury products.
• Proven experience and approach to building and growing a client base.
• Great way with people and an ability to communicate and keep a level head at all times.
• Have a great work ethic, team attitude and a hands-on, roll your sleeves up approach.
• Entrepreneurial spirit

Salary Range: Salary Minimum $24/hr  - Salary Maximum $70/hr

The base salary range above represents the low and high end of Long’s Jewelers salary range for this position.  Actual salaries vary based on various factors including but not limited to experience, contribution to the success of the company, and performance.

The range listed is just one component of Long’s Jewelers' total compensation package for employees. Other rewards may include annual bonuses and program-specific awards. In addition, Long’s provides a variety of benefits to eligible employees including health and wellness programs, life and disability insurance coverage, a retirement savings plan with a company match, paid holidays and paid time off, and a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com.